Johnny’s Party Co — Customer Pickup Guide

Pickup in Glendale, AZ for customers booking in Phoenix, Glendale, Peoria, Avondale & Goodyear. Fast pickup • Clear instructions • No surprises

Customer Pickup Guide (Read Before You Arrive)

Many customers choose pickup to save on delivery. This guide explains pickup location, payment rules, pickup/return times, what items are eligible for pickup, and how to transport your rentals safely.

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Pickup-eligible items must be transported and secured by the customer.

Pickup & Return Times

Pickup

Pickup time is scheduled with your order confirmation. Please arrive during your confirmed pickup window and text us when you arrive.

Important: Bring your ID (must match the order name).

Returns

Next-day returns: 8:00 AM – 11:00 AM
Same-day returns: allowed if returned by 9:00 PM

If you need a special return arrangement, text us as soon as possible.

Pickup Location & Arrival Instructions

Pickup / Drop-Off Address

4417 W Lupine Ave, Glendale, AZ

When You Arrive

Park in the driveway.
Text us upon arrival so we can bring your order out.
Have your ID ready (must match order name).

Text: (480) 735-9354

If Someone Else Is Picking Up

Please notify us in advance. The pickup person must show a valid ID and we must have their name on file before releasing the order.

Payment Policies for Pickup Orders

Deposit (Reserves Your Items)

50% deposit is required to reserve inventory.
If deposit is not received, your order remains a quote.
Quotes do not hold inventory.

Remaining Balance (Due at Pickup)

Remaining balance must be paid in full at pickup. If payment isn’t ready, items will not be released and you agree to forfeit your deposit.

Accepted Payment Methods

Zelle: (480) 735-9354 (Johnny’s Party Co.)
Credit/Debit Card: 3% processing fee applies
Cash: exact amount only (no change available)

No-Show Policy

If you do not show up for your scheduled pickup, your deposit is forfeited after a 1-hour grace period.

Reschedules (Raincheck)

Need to reschedule? Notify us at least 24 hours in advance to receive a raincheck credit that can be used for up to 12 months. Inventory must be available for the new date. If the new order total is higher, you will pay the difference to secure the new order.

For cancellation and deposit details, see: Pricing, Deposits & Fees.

Items Eligible for Customer Pickup

Only the categories below are eligible for pickup. All other items require delivery and/or professional setup.

Tables

6ft, 8ft, 60" round, cocktail tables

Chairs

White plastic & resin chairs

Canopies

10x10 and 10x20 canopies (pickup eligible)

Lawn Games

Cornhole and more backyard games

Tablecloths

Tablecloth rentals for your tables

Need Help?

Not sure if your order fits in your vehicle? Text us before pickup: (480) 735-9354

6 foot folding table rental available for customer pickup in Glendale Arizona — Pickup example: 6ft Folding Table

10x20 canopy rental available for customer pickup in Glendale Arizona may require SUV or truck — Canopies may require a larger vehicle (SUV/truck). See: Tents & Canopies

Transportation & Safety (Customer Responsibility)

Pickup customers are responsible for transporting and securing items safely. We do not provide straps, moving blankets, or loading assistance.

Vehicle Fit

You are responsible if items do not fit in your vehicle.
For larger orders, we recommend a large SUV or truck.
Some items (like chairs and a few tables) may fit in a sedan — ask us first.

Text us before pickup for a vehicle estimate: (480) 735-9354

Proper Handling

Use equipment only for its intended purpose.
Keep equipment away from flames/heat sources.
Place equipment on solid, level surfaces.
Do not stand on or tilt tables/chairs.
In windy conditions, take down pop-up canopies immediately.

Weather Protection: Keep items secure and protected from weather. You are responsible for loss, theft, damage, or misuse from pickup until return.

Tablecloth Handling (Important)

Return Dirty Linens Correctly

Place all dirty linens into the provided linen bags.
Do not return wet linens in tubs or plastic bags (mold risk).
Shake out food/particles before bagging.

Damage / Stains

Linens with burns, tears, wax, or permanent stains may incur replacement costs.

Returns, Missing Items & Fees

Return Condition

Please return items clean and organized. A minimum $50 cleaning fee may apply if equipment is returned excessively dirty.

Missing Items (Replacement)

Missing items may be billed after 48 hours.
If missing items are returned within 1 week, the replacement charge will be fully refunded.

Damage Fees

Damage repair fees are based on the damage and will be invoiced accordingly. Please keep items secure and protected.

Theft / Vandalism

If theft, vandalism, or damage occurs due to illegal activity, a police report is required.

Liability Note: The customer assumes responsibility for rental equipment from pickup until return. Johnny’s Party Co is not responsible for damage to the customer’s property connected with use of the rental equipment.

Questions? Text us: (480) 735-9354

Pickup FAQs

What do I need to bring?

Bring a valid ID that matches the name on the order, and be ready to pay the remaining balance in full.

What if I’m late or don’t show up?

Deposits are forfeited if you do not show up for your scheduled pickup after a 1-hour grace period.

Can someone else pick up for me?

Yes, but you must notify us in advance and the pickup person must show a valid ID.

Where can I learn about deposits and cancellations?

See our full policies here: Pricing, Deposits & Fees and our Frequently Asked Questions.

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